The refund procedure is regulated by the rules of international payment systems.

The procedure for returning the goods is regulated by Article 26.1 of the Federal Law "On Consumer Rights Protection".

the consumer has the right to refuse the product at any time before its transfer to the delivery service, and after the transfer of the product - within seven days;

the return of the goods of proper quality is possible if its marketable appearance, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;

the consumer does not have the right to refuse a product of proper quality that has individually defined properties, if the specified product can be used exclusively by the person purchasing it;

if the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date of the consumer's submission of the corresponding claim.

To return funds to a bank card, you must fill out the "Application for a refund", which is sent by the company to the email address upon request and send it along with a copy of your passport to the address/.../

The refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the "Application for a refund" by the Company.

The refund amount will be equal to the purchase amount. The deadline for reviewing the Application and returning the funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays/weekends.